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General FAQs

What is Payhound?

Payhound is a regulated virtual assets services provider specialising in cryptocurrency payments and settlements. It enables businesses to send, receive, and manage digital assets securely while ensuring compliance with regulatory obligations. Payhound offers a seamless payment infrastructure that supports both cryptocurrency and fiat transactions, catering to businesses looking for a reliable and compliant crypto payment solution.

Who can use Payhound's services?

Payhound’s services are designed for businesses and merchants looking to integrate cryptocurrency payments into their operations. Our platform caters to industries such as iGaming, fintech, e-commerce, service providers, and other regulated sectors that require secure and compliant digital asset transactions.

Is Payhound regulated?

Yes, Payhound is a licensed and regulated Virtual Financial Assets (VFA) Service Provider under the laws of Malta. We operate in full compliance with the Malta Financial Services Authority (MFSA) regulations, ensuring a secure and transparent environment for cryptocurrency transactions. Our regulatory status enables us to provide businesses with compliant digital asset payment solutions, aligning with the latest industry standards and legal requirements.

What cryptocurrencies does Payhound support?

Payhound supports a range of popular cryptocurrencies, including BTC (Bitcoin), ETH (Ethereum), stablecoins, and other major altcoins. We continually assess the market to expand our supported assets, ensuring businesses can transact with the most widely used and relevant cryptocurrencies. For the full list of supported cryptocurrencies, we recommend checking our platform or reaching out to our support team for the most up-to-date information.

Does Payhound support fiat transactions?

Yes, Payhound supports fiat transactions alongside cryptocurrency payments. Our platform allows businesses to process both crypto and fiat transactions, ensuring flexibility and seamless integration with traditional financial systems. This enables businesses to offer a range of payment options to their customers while ensuring secure and efficient payment processing.

Account & Onboarding FAQs

What documents are required for verification?

To complete the verification process on Payhound, you will be required to submit documents that help us confirm your identity and business details. Typically, this includes proof of identity, proof of address, and business-related documentation if applicable. The exact documents may vary based on your account type and jurisdiction.

How long does the onboarding process take?

The onboarding process typically takes a few business days, depending on the complexity of your account and the verification requirements. Once your account is set up, you’ll receive the necessary information to start using Payhound’s services. If additional details or documents are needed, we will reach out to you to expedite the process.

Can I have multiple accounts under one business?

Yes, you can have multiple accounts under one business. This can be useful if your business operates in different regions or has multiple departments that require separate accounts for easier management. However, each account will need to go through the necessary verification and onboarding process. Please contact our support team for guidance on setting up and managing multiple accounts.

Transactions & Payment FAQs

How do I deposit and withdraw funds?

To deposit or withdraw funds, simply log in to your Payhound account and follow the instructions in the Account section by selecting your preferred fiat or cryptocurrency. For any assistance or specific inquiries, feel free to reach out to our support team at [support@payhound.com] or through the established support channel.

What are the transaction fees?

Transaction fees vary depending on the type of transaction and the cryptocurrency or fiat used. For detailed information about fees associated with specific transactions, please refer to the Fee Schedule shared during onboarding or contact our support team at [support@payhound.com] or through the established support channel for clarification.

How long does it take for a transaction to be processed?

Transaction processing times can vary depending on factors such as the cryptocurrency or fiat involved and network conditions. Typically, crypto transactions are processed within a few minutes, while fiat transactions may take a bit longer, depending on the payment method. For more specific information, please refer to our platform or contact our support team at [support@payhound.com] or through the established support channel.

Does Payhound support recurring payments?

Yes, Payhound supports recurring payments for businesses that require subscription-based billing or regular transactions. This feature allows merchants to set up automated, scheduled payments for their clients. For more information or to set up recurring payments, please contact our support team at [support@payhound.com].

What happens if a transaction fails?

If a transaction fails, Payhound will notify you of the issue, and the funds will typically remain in your account or the sender's account, depending on the situation. Common reasons for failed transactions include insufficient funds, network issues, or incorrect payment details. For assistance in resolving failed transactions, please reach out to our support team at [support@payhound.com] or through the established support channel.

Compliance & Security FAQs

How does Payhound ensure compliance with regulations?

Payhound adheres to all applicable regulatory requirements to provide secure and compliant services. This includes implementing anti-money laundering (AML) and know your customer (KYC) processes, monitoring transactions for suspicious activity, and staying up to date with local and international regulatory developments. We work closely with legal experts to ensure our platform aligns with the latest laws and standards in the cryptocurrency and financial sectors.

What is Payhound’s approach to AML and KYC?

Payhound takes a proactive approach to Anti-Money Laundering (AML) and Know Your Customer (KYC) compliance. We require businesses to undergo identity verification as part of our onboarding process to ensure that we can assess and monitor transaction activities for potential risks. Our AML and KYC procedures help prevent illegal activities such as fraud and money laundering by verifying the identities of clients and maintaining ongoing monitoring of transactions. These measures are in place to safeguard both our platform and our users.

How secure is Payhound’s platform?

Payhound prioritiszes the security of our users' data and transactions. We implement industry-leading security measures such as encryption, multi-factor authentication (MFA), and regular security audits to protect sensitive information. Additionally, our platform is designed to comply with relevant regulatory standards to ensure that transactions are secure and meet the highest compliance requirements. We continuously monitor our systems for vulnerabilities and take swift action to address any potential risks.

Does Payhound support the Travel Rule?

Yes, Payhound supports the Travel Rule. We comply with the regulatory requirements for the Travel Rule, which mandates the sharing of certain information between financial institutions during cryptocurrency transactions. This helps ensure transparency and prevents money laundering. Our platform is designed to collect and transmit the necessary data when required, in line with the applicable regulations.

What should I do if I suspect fraudulent activity on my account?

If you suspect any fraudulent activity on your Payhound account, please immediately contact our support team at [support@payhound.com] or through the established support channel. Provide as much detail as possible regarding the suspicious activity. Our team will investigate the issue and take the necessary actions to protect your account and funds. For added security, we recommend changing your account password and two-factor authentication (2FA) for your account.

Support and Troubleshooting FAQs

How can I contact Payhound’s support team?

You can contact Payhound’s support team by emailing us at support@payhound.com or through our established support channels on the platform. Our team is ready to assist you with any inquiries or issues you may have.

Why am I receiving multiple IP notifications when logging in?

If you're receiving multiple IP notifications when logging into your Payhound account, it may be due to a recent change in your internet provider or the use of a non-static IP address. This can cause the system to flag your logins as coming from different locations. If the issue persists or you believe it's caused by something else, please reach out to our support team at support@payhound.com for assistance.

Can I integrate Payhound with my existing payment system?

Yes, Payhound offers API integration, allowing you to manage balances, track activity, buy and sell cryptocurrencies, and withdraw crypto directly through your existing system. For more information, refer to our API documentation or contact support at support@payhound.com.

Where can I find Payhound’s latest updates and announcements?

You can find the latest updates and announcements from Payhound on our official website, in the news section, or by subscribing to our newsletter. Additionally, we share important updates through our social media channels and via email notifications to our users.

Payhound
Support Page

Have a question or want to learn more? Contact us!

Our Offices

General FAQs

Account & Onboarding FAQs

Transactions & Payment FAQs

Compliance & Security FAQs

Support and Troubleshooting FAQs

Documentation

Conflicts of Interest Policy

Privacy Notice

Terms of Use Policy

AML Policy

Risk Disclosure Policy

Fees & Pricing Policy

Climate Documents

Complaints Handling Policy

PayhoundSupport Page

Have a question or want to learn more? Contact us!

Our Offices

General FAQs

Account & Onboarding FAQs

Transactions & Payment FAQs

Compliance & Security FAQs

Support and Troubleshooting FAQs

Documentation

Conflicts of Interest Policy

Privacy Notice

Terms of Use Policy

AML Policy

Risk Disclosure Policy

Fees & Pricing Policy

Climate Documents

Complaints Handling Policy

Payhound
Support Page

Privacy Notice

Fees & Pricing Policy